Terms of Service

These Terms of Service ("Terms") govern your access to and use of the MatrixSentry email security platform and related services ("Services"). By using our Services, you agree to be bound by these Terms.

1. Services Overview

MatrixSentry provides automated email threat detection, analysis, and remediation services. Our platform analyzes inbound email for phishing, malware, business email compromise, spam, and other threats. When threats are detected, our platform may take remediation actions such as quarantining, moving, or deleting malicious messages from user mailboxes.

2. Email Data Access and Retention

To provide our Services, MatrixSentry requires access to, and the transmission of, email data within your organization's email environment. This includes:

• Email metadata: Sender, recipient, subject lines, headers, and timestamps.
• Email content: Message bodies and attachments for automated threat analysis.
• Mailbox actions: The ability to move, quarantine, or delete messages identified as threats.

All analysis is performed by automated systems. Data is retained according to the following schedule:

• Raw content: Raw email bodies and attachments are retained for up to 14 days for processing and then permanently deleted.
• Email metadata: Identifiable email information (sender, recipient, subject, and remediation logs) is retained for up to 30 days to support investigation of recent threats.
• Threat intelligence: Anonymized, derived data (such as file hashes, URL patterns, and threat signatures) that cannot be reverse-engineered to reveal user content is retained for up to 90 days to improve global detection capabilities.

3. Post-Delivery Processing

You acknowledge that the Services operate on a post-delivery basis. Emails are analyzed after they have been delivered to user mailboxes, and there may be a brief interval during which malicious emails are accessible to users before remediation occurs. MatrixSentry is not responsible for any user interactions with malicious content (such as clicking links or downloading attachments) that occur before the Services have quarantined or removed the message.

4. Customer Responsibilities

As a customer, you are responsible for:

• Ensuring you have the authority to grant MatrixSentry access to your organization's email environment.
• Providing accurate account and organization information during onboarding.
• Notifying affected users within your organization that email security monitoring is in place.
• Maintaining the security of your dashboard credentials and API keys.

You explicitly agree NOT to:

• Reverse-engineer, decompile, or attempt to extract the source code, underlying AI models, prompts, or detection rules of the Services.
• Use the Services to develop a competing cybersecurity product or service.
• Subject the Services to competitive benchmarking, penetration testing, or artificial traffic generation without MatrixSentry's express prior written consent.

5. Data Handling

MatrixSentry processes email data solely for the purpose of threat detection, analysis, and remediation. We do not:

• Use your email data for advertising or marketing purposes.
• Sell or rent email content or metadata to third parties.
• Access email data for any purpose other than providing the Services.

Our core detection and remediation pipeline operates entirely within encrypted Google Cloud Platform environments in the United States. No raw email content leaves our infrastructure during threat detection or remediation.

MatrixSentry also offers an optional AI-assisted rule tuning feature that sends PII-redacted email metadata and content to third-party AI providers (Anthropic and Google) solely for the purpose of improving detection accuracy. Personal information is automatically stripped before any data is transmitted externally. These providers do not use your data for model training and delete it according to their published retention schedules (7–30 days). This feature can be disabled at your request. For full details, including sub-processor information and retention schedules, see our Privacy Policy.

6. Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted or error-free operation. MatrixSentry is not liable for any damages resulting from service interruptions, delayed threat detection, or false positive classifications.

7. Remediation Actions

MatrixSentry may automatically move, quarantine, or delete emails identified as threats based on configured rules and detection confidence. While we strive for accuracy, automated systems may occasionally misclassify messages. Customers can review remediation actions through the MatrixSentry dashboard and restore messages if needed.

Customers are solely responsible for configuring the aggressiveness of automated remediation actions (e.g., choosing to quarantine versus permanently delete). MatrixSentry shall not be liable for any business disruption, lost communications, or financial damages resulting from the automated quarantine, delay, or deletion of legitimate emails (false positives).

8. Authorization and Revocation

Access to your email environment is granted through your email provider's authorization mechanism (such as Microsoft Entra admin consent or Google Workspace domain-wide delegation) or by configuring specific mail flow rules (such as journaling or connectors) to route traffic to MatrixSentry. You may revoke MatrixSentry's access at any time through your provider's admin console. Upon revocation, MatrixSentry will cease accessing your email environment. You may request immediate deletion of your retained data by contacting support, otherwise it will age out according to the standard retention schedule in Section 2.

9. Beta Services

From time to time, MatrixSentry may invite you to try "Beta", "Pilot", or "Early Access" features or services ("Beta Services") at no charge or at a reduced rate. You acknowledge that Beta Services are for evaluation purposes, may contain bugs, errors, or other defects, and are not considered part of the final Service.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, MATRIXSENTRY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, FOR BETA SERVICES, INCLUDING ANY WARRANTY OF AVAILABILITY, RELIABILITY, OR DATA INTEGRITY. BETA SERVICES ARE PROVIDED "AS IS." MATRIXSENTRY SHALL HAVE NO LIABILITY FOR ANY HARM OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH A BETA SERVICE.

10. Limitation of Liability

MatrixSentry provides email security services on an "as is" basis. To the maximum extent permitted by law, MatrixSentry shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services, including but not limited to damages from undetected threats, incorrectly classified messages, or user interactions with malicious content prior to remediation.

11. Indemnification

You agree to indemnify, defend, and hold harmless MatrixSentry and its officers, directors, and employees from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of the Services in violation of these Terms, your violation of applicable law, or any third-party claims resulting from your failure to obtain necessary consents or authorizations for email monitoring within your organization.

12. Feedback

If you provide suggestions, ideas, or other feedback regarding the Services ("Feedback"), you grant MatrixSentry a perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Services without obligation to you.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware.

14. Changes to Terms

We may update these Terms from time to time. We will notify customers of material changes via email or through the MatrixSentry dashboard. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

MatrixSentry Support
[email protected]